Introduction:
This course is designed to provide the student with the necessary tools and skills required to attain an ITIL Foundation certificate. The ITIL foundation course is designed to enable an individual to understand the importance of service management, both to the IT service provider, and to its customers. ITIL or the Information Technology Infrastructure Library is a set of best practices that focuses on the alignment of IT services with the needs of a business.

The course will help you to understand:

•  how modern IT and digital service organisations operate
•  how value streams increase speed and efficiency
•  how cultural or behavioral principles guide work that benefits the wider organisation
•  how to use commonly-used service management terms and concepts

Prerequisite:

There are no official prerequisites for the certification exam.

Course Objective:
This Microsoft Certified Azure Fundamentals training goes step-by-step through the AZ-900 exam objectives, and covers topics such as:

• Introduction & Overview
• Key Concepts of Service Management
• The Four Dimensions of Service Management
• The ITIL Service Value System
• The Service Value Chain
• ITIL Management Practices

Hands on Experience:
The features of the course include practical exercises and labs and easy to understand lessons. This course is adequate to provide trainees with the required knowledge and practical skills.

SQA Framework:
The ITIL program also offers a number of shorter curricula which are related to SQA standalone HN Units. These are also assessed by means of restricted response questions and practical labs and so can give credit transfer to complete units. Learner can earn up to 40 credits upon passing all exams successfully.

Learning Modes:
Modes of Learning: (for further details, please read the attached document)

You have the option of undertaking this course via following learning modes:

1.) ELearning is also available for this course

Target Audiences:
A: The professional target group of the ITIL Foundation certificate is drawn from:

• Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organisation
• IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program.

B: The IT training classes which we are currently offering are suitable for a wide range of candidates including:

1. School leavers
2. Adult returnees to education
3. Individuals who intend to leave school and further their career path in a college or equivalent
4. Individuals who are in employment and wish to enhance their career prospects
5. Individuals who wish to start a new career in IT
6. Individuals who wants to get promotion at work
7. Individuals who wants to upgrade in their IT skills
8. Individuals who intend to progress their career after the study of either the NQ in Computing, the NQ in Information Systems
9. Individuals who intend to progress their career after the study of the PDA into further study at HN level
10. Individuals who wish to study on a part-time (day or evening) or day-release mode

Job Roles/ Career Opportunities:
Learners will be able to advance their career/roles in jobs such as:

• Systems Administrator
• Network Administrator
• IT Support
• Computer Network Specialist

Course funding: SAAS: Scottish Awards Agency for Scotland (PTFG)

This course is fully SAAS PTFG funded and available to eligible individuals only;

SAAS General funding eligibility requirement:

1. You have to be a resident of Scotland
2. Either employed and earning less than 25k a year or can be unemployed as well
3. Have not used the SAAS funding in this Academic Year.

Other criteria:

• Students do not need to pay it back as this is a grant not a loan.
• This Part time funding can be used/applied by someone who previously granted a funding for a degree, postgrad or any other full time studies (HNC/HND) etc.
• Part time funding cannot be receive in a same session if someone is already receiving any part/full time funding for other courses.
• Part Time funding can only be utilised for one course in each academic year
• SAAS part time funding academic year runs from 1^st Aug to 31^st

For more information on this, please visit the below link;

https://www.saas.gov.uk/_forms/funding_guide.pdf

To check your funding eligibility:

Please follow the below link to check if you qualify for the course funding;

https://www.saas.gov.uk/part-time/undergraduate-funding